Why Your Washer Door or Lid Won’t Lock and How to Fix it

By Fix4U Team
Washing Machine, Laundry Appliances

Having problems with your washer door or lid not locking properly? This frustrating issue can prevent your washer from starting the wash cycle. But don’t worry – in most cases, it’s an easy fix.

In this comprehensive guide from Fix4U Repairs in GTA, Canada, we’ll walk you through the top reasons your washer door or lid won’t lock and show you step-by-step how to diagnose and repair the problem yourself.

Common Causes of a Washer Door or Lid That Won’t Lock

There are a few main culprits when it comes to a washer door or lid that refuses to lock:

Faulty Door/Lid Switch

Fix4U Repairs' Technicians Fixing Washing Machine Lid Wont Lock Up Problem In Gta

This is one of the most common reasons a washer door or lid won’t lock. The door/lid switch is a safety device that prevents the washer from operating when the door or lid is open.

This switch is located either on the door itself or inside the washer cabinet. When you close the door/lid, it depresses the switch, signaling to the washer that it’s safe to start the cycle. If this switch is defective, the washer will think the door/lid is still open and it won’t be able to lock and start washing.

Broken Door/Lid Strike

The door/lid strike is the protrusion that inserts into the door/lid lock mechanism when you close the door/lid. If this piece becomes damaged or worn out, it can prevent the door/lid from properly locking. The strike is made of plastic so it’s prone to cracking or breaking over time.

Faulty Door/Lid Lock and Switch Assembly

The door/lid lock and switch assembly is the part that does the actual locking. When you close the door/lid, the strike inserts into the assembly which locks the door/lid in place. This assembly also houses the switch that signals the washer to start the wash cycle.

If the lock mechanism is damaged or the electrical switch fails, the washer won’t be able to lock the door/lid. The lock assembly is one of the most failure-prone parts on a washer.

Bad Control Board

The control board (main PCB) is the computer brain of your washer. It’s the central control center that directs all functions like locking the door/lid, starting the motor, controlling wash cycles, and more.

If the control board is malfunctioning, it can prevent the washer from properly locking the door/lid before the cycle starts. Control board failures are common when a washer is over 8-10 years old.

Power Supply Problems

Like any electrical appliance, your washer needs power to operate properly. If there’s a problem with the power supply, it can lead to a door/lid that won’t lock.

Check these power-related issues:

  • Washer not properly plugged in
  • Faulty wall outlet
  • Tripped breaker or blown fuse
  • Loose or defective power cord
  • Problems with interior power supply components

Step-by-Step Guide to Diagnose and Fix

Now that you know the most common culprits, here is our detailed troubleshooting guide to help you diagnose and repair a washer door or lid that refuses to lock:

1. Check the Power Supply

The first step is always to check the basics – is the washer getting power? Start by ensuring the washer is plugged in snugly into a working wall outlet.

Next, check your home’s breaker box and reset the breaker if it’s tripped. If the breaker immediately trips again, you may have a short circuit somewhere in the washer’s electrical components. Contact Fix4U Repairs for diagnosis and repair.

Also inspect the power cord for damage. If the cord is frayed or wires are exposed, replace the cord before using the washer.

Finally, grab a multimeter and check for power. With the washer unplugged, remove the back service panel. Attach the multimeter leads to points on the washer’s terminal block where the power cord attaches. Plug the washer back in and check for 120v. If power is lower than expected, there could be a problem with the power supply components.

If you’re getting full 120v power, move on to the next steps.

2. Test the Door/Lid Switch

The door/lid switch is one of the most likely culprits for a washer door or lid that won’t lock.

To test this switch, first locate it inside the washer cabinet. It’s usually a rectangular plastic device mounted near the door/lid opening.

Unplug the washer. Use the multimeter to test for continuity through the switch. With the door/lid open, you should get no continuity (open circuit). Press the switch closed with your finger – the multimeter should now show continuity (closed circuit).

If you don’t get these results, the switch is faulty and needs to be replaced. This is a relatively easy repair that takes about 15-30 minutes.

3. Check the Door/Lid Strike

Examine the plastic door/lid strike protrusion for any damage or wear. See if it’s engaging properly with the door/lid lock/switch assembly when you close the door/lid.

If the strike is damaged, you may be able to superglue a cracked piece back in place. But if it’s too far gone, just replace the strike. It’s an inexpensive part available at appliance repair shops.

4. Test the Door/Lid Lock/Switch Assembly

The door/lid lock and switch mechanism is often the culprit when a washer door or lid won’t lock. To test this component, first unplug the washer again.

Then check for continuity through the door/lid lock/switch assembly the same way you tested the door/lid switch. With the door/lid open, there should be no continuity. Close the door/lid and test again – you should now have continuity.

If you’re not getting the expected results, the assembly needs to be replaced. On some washers, you can just replace the lock mechanism while reusing the original switch.

Replacing the door/lid lock/switch assembly is a bit more involved than other repairs but still doable DIY. Expect it to take 45 minutes to an hour. If you’ve never repaired appliances before, you may want to have a professional handle this one.

5. Inspect the Control Board

If power to the washer checks out, and the door/lid switch tests okay, problem may be with the main control board.

Do a visual inspection first – look for any burnt components or melted plastic on the rear of the board. Next, unplug the washer and check for continuity between terminals where the door/lid switch, lock motor, and other components connect to the board.

You should get continuity between the pins for each component when it’s operating properly. For example, when you close the door/lid, you should get continuity between the door/lid switch pins on the control board.

If you find any issues during testing, the control board will need to be replaced. This repair requires skill and experience disassembling washers down to the control board. The Fix4U Repairs service team can diagnose and replace the control board if this turns out to be the problem.

Washer door not locking? Call Now and Fix your Washer!

Preventing Recurring Door/Lid Lock Problems

To help prevent door/lid lock problems from coming back, follow these maintenance tips:

  • Leave the door open – Don’t leave the washer door/lid closed tightly between washes. This puts tension on components like the strike, lock, and hinges. Leave it ajar to relieve pressure.
  • Lubricate the lock – Put a small dab of lithium grease on the lock assembly where the strike inserts. This prevents wear and tear.
  • Clean the door seal – Buildup in the rubber door seal can prevent a tight lock. Keep this area clean.
  • Don’t overload – Overstuffing the washer can put strain on the door/lid. Load to the recommended capacity.
  • DIY repairs – Attempting DIY fixes inside the control panel can risk electrical shock. Leave complex repairs to trained appliance pros.

When to Call a Professional

While the door/lid lock is often an easy DIY fix, some scenarios call for a professional:

  • You tested all components but can’t determine the cause
  • The control board needs diagnosis/replacement
  • Electrical issues cause shock risk
  • Replacement parts don’t solve the problem
  • You’re uncomfortable performing electrical repairs

The Fix4U Repairs service team has seen every possible washer failure and can efficiently diagnose and fix any door/lid lock problem. We’re upfront about costs, avoiding unexpected charges down the road.

For reliable washer repair in the GTA by experienced technicians, call (647) 363-5205.

(647) 363-5205

Fix It with Fix4U Today!
Get A Free Quote Now!


Our latest articles

Fix4U Team
Dishwasher, Kitchen Appliances

Dishwasher Not Draining Properly

Read More
Fix4U Team
Dishwasher, Kitchen Appliances

Dishwasher is Leaking

Read More
Fix4U Team
Dishwasher, Kitchen Appliances

Dishes Come Out Dirty

Read More